18 Frequently Asked Questions About Audio Visual Equipment Hire

Wwave in other AV companies Venues

 

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Why is my Audio Visual bill so high when I use the in-house company at a Hotel or Convention Center?

It's because the the venue generally takes a margin on the service of the in house AV company as a kick back or margin on the event as a way of earning extra income. The AV company has to charge premium prices as the rebate is normally are on 25% some time as high as 50% of the hire equipment paid back to the Venue. If you hire Wwave for in house work is a venue with a preferred supplier we don't give a rebate to the venue. So try it out if your quote is to high for your Audio Visual and let us quote on the event so you have a comparable quote...
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Can I use any Audio Visual Company I want at any venue or facility?

Yes, you'll be able to use any Audio Visual company you'd like, at any venue generally. Typically they simply needs associate insurance certificate in conjunction with a diagram or schedule before your most well-liked audio visual company coming in to the venue. Wwave Audio Visual has worked in un numerable venues around Australia and invariably makes the correct arrangements with every Venue...
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What happen if I have trouble with my AV Equipment when it is on hire?

We can be contacted nearly 24 Hours a day you can leave a message on the live chat or phone the office ASAP as we should be able to get the gear replaced or talk you through the issue to get it up and running again, Our phones are deverted to someone 24 Hours a day. Also you would have a copy of our terms and conditions which covers some of this in it.....
 
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Do you sell second have equipment Lighting or AV?

We like to upgrade our stock and we do sell it from time to time generally we sell new equipment and it is the luck of the draw if we are upgrading we will advertise it on our AV and Lighting sales page....

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Can I pick my equipment up from Wwave?

Yes you can We do both deliver and customers pick up from us we do like to show people picking up equipment how it works....
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Week end use of hire equipment when can i get it?

Our office in open Monday to Friday. If you require gear for the week end we like people picking it up in the friday and returning it on the Monday. We do reserve the right to get the back if we need it for some reason over the week end if you are finished with it. ...
 
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How much is delivery?

With delivery and we calculate it in the quote we give you depending on what the equipment is and how difficult the delivery will be. So this is something we like to quote after we have worked out what equipment you need. ...

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Do you sell AV gear as well?

Yes we do all of the equipment we own we sell you could look at the sales link above and see if we have it on line but if we don't contact us for a quote....
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Can I get someone out to have a look at what I need?

Wwave does that all the time for the larger jobs and for permanent installations of if it is a venue we have not worked in before there isn't many of then left though....
 
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What happen if I break or loose the equipment?

The gear is your reasonability once delivered by Wwave or picked up from Wwave. This is covered in our terms and conditions the link is on the bottom of this page ...

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Do you offer insurance on Audio Visual equipment

Wwave Audio Visual equipment does have insurance on it but only for when it is being transported by Wwave or is in our Warehouse it is not covered once it is out of our controll...
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Can I come in and see the equipment at Wwave?

Yes we like people coming in to our office and running through the technical AV equipment and looking at different lighting options we offer....
 
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Can I hire equipment, but operate it myself/use my own technicians?

If you, or your employees/colleagues, feel confident in operating whichever pieces of audio-visual equipment are necessary for the successful implementation of your event, we are happy for this. If you or your team require any assistance during the show itself, our helpful members of staff will be more than happy to assist you....

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Does Wwave Charge for installation and delivery?

Yes we do we like to work within budgets of people that require AV equipment but we don't do delivery and Labour installations for free....

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How can I make Book the equipment in?

If you have a quote number or you received a email quote from up simply email us back or call with the quote number and we will book it in for you and do the appropriate paper work....
 
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Do you have technicians that can setup and operate the Audio Visual equipment?

Yes of course! Wwave does not only dry hire Audio Visual equipment. All our AV equipment is delivered and operated by our own team of engineers and technicians as a package which will also include transport for our manpower....

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We don't have any power on site can you get generator?

Yes we can Wwave is not just a AV hire company we have Electricians as well. We are one of the few that are Electrical Contractors. We have Insurance to operate and install electrical installations. Wire in to switchboard for permanent or Temporary power as required....
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Can you legally hang lighting in venues?

Yes we have and are insured to do rigging above people heads. We have Advanced riggers tickets that allow Wwave to do this legally. ...