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FAQ - Frequently Asked Questions about our event hire in Melbourne

Here you'll find answers to our most asked questions. Still can't find quite what you're looking for, or have something we should know? Contact us via the contact form at the top of the page

• Q1: How can i receive a quote?

  A1: Click the 'Add to Quote' button on all the equipment you would like to hire and then go to your quote cart at the top of the page and submit it. The more details you give us the faster we can provide a quote for you.

• Q2: How can i contact Wwave?

  A2: Simply use the contact us form by pushing the button at the top of every page, use the live chat on our page, or call us on 03 9372 5244 or email us at [email protected]

• Q3: Can i get delivery and event hire equipment setup?

  A3: We have delivery options whether its just a simple drop-off or setup of a major event. Our staff have technical knowledge including audio, visual, rigging and power.

• Q4: What are the accepted payment methods?

  A4: We accept online card payment with MasterCard, VISA and can take Amex over the phone. Direct bank deposits are also accepted along with EFTPOS and cash at our warehouse.

• Q5: What areas do you service?

  A5: We are based in Melbourne but we can service all around the state.

• Q6: What times can i pickup the equipment from your warehouse?

  A6: Our open hours for our warehouse in Kensington, VIC are from 9:30am to 5:00pm Monday to Friday. Equipment can be dropped off/picked up during these hours, if it needs to be out of these hours please call and we can make arrangements for that.

• Q7: How many days is the hire for the online prices?

  A7: The prices online are for one day or one weekend. If the equipment is needed for more days then we can quote this for you as the prices go up incrementally the more days you have it. Just click the 'Add to Quote' button and tell us the out and back dates and we'll send you over a quote for that.

• Q8: What do i do if i have a problem or a fault?

  A8: Although equipment is always checked befre going out, sometimes faults can happen. We have a 24/7 phone line you can call 03 9372 5244 should there be any issues with any equipment.

• Q9: What if i can't find what i'm looking for online?

  A9: We're constantly adding equipment to our stocks so if you don't find what you're looking get in contact with us via the contact us form

• Q10: What other services do you supply?

  A10: We hire equipment but we also do equipment sales, on site technicians to operate equipment, expert advice and we have music rehearsal spaces.

Sales FAQ - Frequently Asked Questions

Here you'll find answers to our most asked questions about our sales products. Still can't find quite what you're looking for, or have something we should know? Send us an email, we're happy to help!

• Q1: Do you ship to my country?

  A1: Most likely, you can see what countries we ship to in the drop-down at the checkout.

• Q2: Can i get a demo of the equipment?

  A2: While we do do sales, we are predominantly a hire company so we do have some stock on hand but we dont have a storefront. If you'd like to get a demo on some equipment please call and we'll arrange an appointment to see the equipment if we have it available.

• Q3: What are the accepted payment methods?

  A3: We accept online card payment with MasterCard, VISA or direct deposit.

• Q4: Does the price include GST?

  A4: Our online prices displayed all include GST and are shown in AUD currency.

• Q5: When do I receive my order?

  A5: Most orders are dispatched from Melbourne but some orders are dispatched from warehouses located in different states of Australia, sometimes items are sourced directly from suppliers. Delivery time will depend on the shipping country and address.

• Q6: Do I have to pay international taxes and duties?

  A6: Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and is not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.